Amenities + Services

Residence Halls

Both halls are equipped with a shared kitchen, coin-operated laundry, computer station, and lounge facilities. The shared kitchens include stoves, prep areas, a sink, dish rack, and dishes. In each room, residents will find wireless Internet, cable, and a dedicated phone line. Residents will also have in their room a television, trash can, mirror, microwave, and a refrigerator.

Abby Hall

Each room in Abby Hall, including those without a private bathroom, has a sink.

Mail for SFAI Residents living at Abby Hall should be addressed as follows:

Student Name
630 Geary Street, Room #
San Francisco, CA 94102


Students residing in campus housing are required to have a $750 Café Cash Declining Balance Plan each semester, which is included in the housing costs. The Café, located on SFAI’s Chestnut Street Campus, serves breakfast, lunch, and other options from morning to early evening. The à la carte menu changes daily and boasts organic, sustainable options.

Students use the Café Cash Declining Balance Plan by presenting their school ID to the cashier. The sale is debited from their Café Cash account. Students may refill their Café Cash account by calling the Student Accounts Office at 415.749.4544.

Please note: Any unused Café Cash is forfeited at the end of each academic year. It does not carry over from Spring to Fall semesters.

Maintenance Requests

Emergency maintenance issues require immediate attention and should be reported to a residence staff member immediately by connecting with the front desk in each hall. Emergency maintenance matters include a power outage, an overflowing toilet/bathtub, a major leak, or an elevator outage with trapped passengers. Please do not submit such maintenance request by email.

Students should report any non-emergency maintenance concerns to the front desk for a maintenance request to be submitted. After a maintenance request is submitted, a staff member will come to your room to investigate your concern. If you are not at home, the staff member will attend to your request in your absence.


Here are examples of non-emergency problems that would require a maintenance request:

  • Lost or missing room card or building access card
  • Elevator outages without trapped passengers
  • Minor leaks or clogged toilets
  • Broken furniture or stuck dresser drawers
  • Cable and Internet issues

Every effort will be made to complete non-emergency maintenance requests within three business days. If your request has not been attended to within this time frame, please email

Hall Staff

The residence halls are staffed by students and professionals who strive to ensure that the buildings are a safe, secure, inclusive, artistically inspiring, and engaging place which reflects the academic mission of the institute and encourages the personal growth and academic success of its residents. Although each staff member has their own set of responsibilities and duties, this common goal is the motivation for all of their work. Below are brief descriptions of the staff members that work in Sutter and Abby Halls.

Housing and Residential Life Program Coordinators
Housing and Residential Life Program Coordinators (PCs) are full-time University of San Francisco graduate students who live and work in the residence halls. They undergo in-depth training in community development, programming, and safety and are charged with creating a healthy, supportive, and inclusive community in Sutter and Abby Halls. To accomplish this goal, the PC team mediates roommate conflicts, responds to emergencies, and enforces housing policy. They remain visible and available in the halls and spend time getting to know the residents on a personal level. Because of this, they are often able to detect and address personal and community issues in their early stages. PCs serve as the overnight emergency response team for the halls.

Front Desk Assistants
Our front desks are staffed at least 18 hours a day throughout the academic year. Between the hours of 10 am and midnight, the desk is covered by a team of student staff members. Between the hours of midnight and 7 am, the desk is staffed by the Housing and Residential Life Program Coordinators. The front desk assistants are primarily responsible for maintaining safety and security, assisting residents who are locked out of their rooms, sorting mail and distributing packages, and checking out equipment (such as vacuum cleaners, pots and pans, and recreational equipment). The front desk assistants are often the first faces you see when you get home from a long day, and they are always available if you need assistance.

Director of Housing, Residential Life 

The Director is a professional SFAI staff member who lives in the residence halls and is responsible for the overall supervision of the department staff and setting the vision for the team. The Director develops the training and supervises all residence hall staff members, addresses resident and parent concerns, upholds community standards and policies, and ensures the safety and security of the building. The Director administers the Campus Conduct process to ensure equitable administration of the process and access for students, faculty, and staff.


Counseling Services at SFAI offers students weekly walk-in counseling. Our counselors serve as skilled listeners who help you to clarify issues, discover your true wishes and feelings, and deal effectively with problems.

Many problems lend themselves to group counseling, rather than individual counseling.

Common student concerns include depression, homesickness, stress, academic anxieties, roommate and friendship problems, and identity concerns. You can discuss anything that troubles you with our counselors.


Campus tutors conduct one-on-one and group sessions with students. They are available for appointments at the Chestnut Street Campus. For information on how to connect with a tutor, please contact Academic Support Services.